Healthcare Call Center Representative - Remote

Overview

We are seeking dedicated and compassionate Call Center Representatives to join our healthcare team. In this role, you will serve as the first point of contact for patients, ensuring their needs are met with professionalism and empathy. You will manage a high volume of calls, handle patient concerns, and perform various clerical tasks that support daily operations and contribute to a positive patient experience.

In Short

• Answer incoming patient calls and provide accurate, satisfactory information and assistance
• De-escalate calls with dissatisfied or concerned patients while maintaining a calm and supportive approach
• Make outbound calls to remind patients of upcoming appointments or follow-ups
• Conduct patient outreach and provide support as needed
• Accurately transfer calls and relay messages
• Record all relevant patient interactions in our eClinicalWorks (ECW) EMR system
• Collaborate with team members to enhance customer service processes
• Perform general clerical and administrative tasks as assigned
• Maintain a courteous and professional demeanor at all times

Requirements

• Must have prior experience with eClinicalWorks (ECW)

Benefits

• Permanent remote position
• Supportive working environment