Customer Onboarding Consultant - Remote

Overview

As a Customer Onboarding Consultant at Evolve, you will guide new owner partners through launching their vacation rental business, providing tailored support and insights to ensure their success.

In Short

• Consult homeowners on vacation rental best practices.
• Build strategic relationships with owners.
• Respond to inquiries promptly via phone, email, and text.
• Onboard and manage a pipeline of new owner partners.
• Utilize dashboards to analyze market data.
• Make independent business decisions for Evolve’s interests.
• Collect property details and ensure brand standards.
• Research and recommend solutions to varied scenarios.
• Maintain adherence to company SOPs.
• Accountable for meeting performance objectives.

Requirements

• 2+ years of consultative sales, project management, or customer service experience.
• Excellent verbal and written communication skills.
• Proactive communicator with attention to detail.
• Ability to prioritize detail-oriented work.
• Analytical skills to interpret and communicate data.
• Collaborative approach to problem-solving.
• Foundational sales skills.
• Goal-oriented and results-driven mentality.
• Adaptable in a changing environment.
• Knowledge of the vacation rental industry is a plus.

Benefits

• Competitive pay and equity in the company.
• Paid parental leave and infertility coverage.
• Comprehensive medical, dental, and vision plans.
• Generous PTO and personal holiday.
• Annual travel credit and discounts on stays.
• Learning and development resources.
• Employee Resource Groups for diverse communities.