Customer Onboarding Consultant - Remote

Overview

As a Customer Onboarding Consultant, you will be the first point of contact for our local clients/customers and manage their success, ensuring they get value from their new software package as quickly as possible.

In Short

• Be the first point of contact for local clients/customers.
• Manage client onboarding and success.
• Provide tailored advice to ensure customer satisfaction.
• Advise clients in software implementation from A to Z.
• Ensure retention through effective communication.
• Host 1:1 consulting sessions with clients.
• Proactively reach out to clients to meet their goals.
• Work in a dynamic, fast-paced environment.
• Join a passionate and driven team.
• Contribute to a high-performance culture.

Requirements

• Strong communication skills.
• Ability to thrive in a fast-paced environment.
• Self-starter with a focus on client success.
• Experience in customer service or onboarding roles.
• Knowledge of software implementation processes.
• Ability to engage and motivate clients.
• Proven track record in customer satisfaction.
• Strong listening and problem-solving skills.
• Fluency in English and Spanish.
• Passion for helping clients succeed.

Benefits

• Opportunity to grow and develop within the company.
• Work in a remote-friendly environment.
• Be part of a high-performing team.
• Engage in a culture of excellence and ownership.
• Make a positive impact on clients' businesses.