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Onboarding Consultant - Remote

Posted 17 weeks ago
Customer Service
Full Time
Mexico

Overview

Turnitin is seeking a high-energy, flexible, and detail-oriented Onboarding Consultant who will help customers navigate change management through training and consultation.

In Short

  • Own end to end onboarding process for assigned customers.
  • Review new customer contracts and ensure all relevant information is documented.
  • Ensure databases are correctly configured for assigned clients.
  • Align with Sales and Customer Success to validate objectives.
  • Host customized consultative training sessions with assigned customers.
  • Facilitate change management in partnership with assigned accounts.
  • Craft success plans for all assigned clients.
  • Communicate timeline updates throughout the project.
  • Proactively drive project timelines and deliverables.
  • Identify needs for additional features and training.

Requirements

  • Bachelor’s degree or equivalent professional experience.
  • 2-5 years of experience onboarding customers at a SaaS company.
  • Strong customer empathy and communication skills.
  • Ability to work independently and in a team environment.
  • Familiarity with remote presentation software and CRM tools.
  • Ability to flex work schedule for global clients.

Benefits

  • Remote First Culture.
  • Health Care Coverage.
  • Education Reimbursement.
  • Competitive Paid Time Off.
  • Paid Volunteer Time.
  • Access to mental health platform.
  • Retirement Plan with match/contribution.
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Jobs for Humanity

Jobs for Humanity is associated with Welo Data, a company that collaborates with technology firms to deliver high-quality, ethically sourced datasets that enhance AI models. With over 25 years of experience as a Welocalize brand, Welo Data connects a global community of over 500,000 AI training and domain experts, focusing on providing relevant, diverse, and scalable data solutions to drive innovation in the AI industry.

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