Remote Otter LogoRemoteOtter

Onboarding Consultant - Remote

Posted 15 weeks ago
Customer Service
Full Time
Worldwide

Overview

Wati is a growing SaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp.

In Short

  • Conduct in-person workshops, webinars and 1-1 training to clients on how to effectively utilize our products and services.
  • Assist clients in configuring and customizing our products to meet their specific requirements.
  • Troubleshoot and resolve any issues or challenges that arise during the onboarding process.
  • Collaborate with product and engineering teams to understand product upgrades.
  • Ensure onboarding queries on WhatsApp chat and email channels are answered within defined SLAs.
  • Localize the onboarding process for clients in Brazil and Latin America.

Requirements

  • 1-3 years of experience in onboarding.
  • Strong communication skills.
  • Ability to troubleshoot and resolve client issues.
  • Experience in conducting training sessions.
  • Familiarity with SaaS products.

Benefits

  • Opportunity to work with a rapidly expanding team.
  • Be part of a company backed by global investors.
  • Work in a dynamic and innovative environment.
WATI.io logo

WATI.io

WATI.io is a rapidly growing Communication Platform as a Service (CPaaS) that specializes in innovative business messaging solutions for small to medium-sized businesses (SMBs) and large enterprises. With a mission to simplify business communication through WhatsApp, WATI.io is backed by prominent global investors such as Sequoia, DST Global, and Tiger Global, and is recognized as Shopify’s first investment in Asia. As one of the leading Meta Business Solution Providers (BSPs), WATI.io serves over 12,000 customers across more than 100 countries. The company operates as a remote-first organization, emphasizing adaptability and inclusivity, and boasts a talented global team dedicated to driving innovation and empowering businesses.

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