Customer Support Specialist (Seasonal) - Remote

Overview

As a Customer Support Specialist at Everway, you will be on the front lines of customer support, assisting clients across multiple channels, including chat, phone, and email. You’ll handle technical troubleshooting, subscription management queries, and product-related questions, helping customers get the most out of Everway solutions.

In Short

• Provide high-quality support to customers across chat, phone, and email.
• Troubleshoot and resolve technical issues.
• Assist with subscription management queries.
• Respond to general product questions.
• Maintain and update the customer knowledge base.
• Collaborate with other teams for product improvements.
• Track and document support issues and interactions.
• Identify common issues and recommend improvements.
• Uphold high standards for response times and service quality.

Requirements

• 2+ years of experience in customer support or similar role.
• Excellent verbal and written communication skills.
• Experience supporting customers through multiple channels.
• Strong troubleshooting and problem-solving skills.
• Familiarity with CRM and support tools.

Benefits

• Competitive salary with bonus opportunities.
• Flexible work schedules.
• Comprehensive health and wellness benefits.
• Flexible time off plans.
• Career growth through development programs.