Senior Patient Services Coordinator - Remote

Overview

The Senior Patient Services Coordinator is responsible for coordinating the onboarding of new patients, ensuring a positive experience and establishing relationships with care partners.

In Short

• Coordinate onboarding of new patients.
• Ensure positive patient experience.
• Establish relationships with care partners.
• Maintain confidentiality and follow HIPAA policies.
• Verify accuracy of patient profiles.
• Coordinate with nursing teams for services.
• Educate patients on disease management.
• Handle communication with patients during intake.
• Complete forms for payment requests.
• Adapt to unexpected situations.

Requirements

• GED/High School Diploma with 5 years experience or Associate’s Degree with 3 years experience.
• Reimbursement experience and knowledge of insurance coverage.
• Experience in a pharmacy setting.
• Medical billing experience.
• Strong communication and customer service skills.
• Ability to obtain state pharmacy technician registration.
• Professional handling of challenging patients.
• Computer proficiency including Microsoft Office.

Benefits

• Competitive salary and benefits package.
• Opportunity to work with a diverse team.
• Focus on improving patient lives.
• Support for professional development.
• Inclusive workplace culture.