Service Delivery Manager - Remote

Overview

The Service Delivery Manager supervises service operations for one or more clients, aiming to provide an exceptional service experience.

In Short

• Supervise service operations for clients.
• Manage a team of engineers specializing in Windows/Microsoft and Apple.
• Plan, organize, and coordinate managed service delivery.
• Implement performance indicators to optimize service quality.
• Ensure transparent communication with clients.
• Transform client feedback into action plans.
• Lead technical committees and service reviews.
• Support team members' skill development.
• Participate in pre-sales projects to define service offerings.
• Work in a high-security and compliance context.

Requirements

• Passionate about client relationship management and team leadership.
• Degree in IT or equivalent.
• Solid technical experience in workplace or infrastructure within the Microsoft ecosystem.
• Organized, rigorous, and recognized for commitment and leadership.
• Situational intelligence for effective incident management.
• ITIL certification and English proficiency are a plus.

Benefits

• Access to a community for training and certification.
• Proximity support from management.
• 100% sponsorship for certification exams.
• Generous health insurance.
• Remote work options based on client needs.
• Regular team events and afterworks.
• Discounts on Microsoft licenses and equipment.
• Opportunities to engage in social and sustainable initiatives.