Service Account Manager - Travel Risk Management - Remote

Overview

We are seeking a dedicated and experienced Service Account Manager with a focus on Travel Risk Management (TRM) to join our team at Everbridge. The successful candidate will play a crucial role in ensuring our customers effectively utilize Everbridge’s Travel Protector and Critical Event Management (CEM) software to enhance their travel risk management strategies.

In Short

• Engage with customers to understand their travel risk management needs.
• Provide expert guidance on travel risk management best practices.
• Assist customers in the setup and optimization of Everbridge’s software.
• Conduct training sessions and provide ongoing support to customers.
• Gather customer feedback to enhance software features.
• Build and maintain strong relationships with customers.
• Support customers during critical events with timely solutions.

Requirements

• Proven experience in travel risk management or a related field.
• Proficiency in using travel risk management software and tools.
• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Strong analytical and problem-solving skills.
• Experience in conducting training sessions.
• Ability to work in a fast-paced environment.
• Relevant certifications in travel risk management.
• Familiarity with trends in travel risk management.

Benefits

• Opportunity to work with a leading software company.
• Professional development and training opportunities.
• Collaborative work environment.
• Competitive salary and benefits package.