Head of Community, Content and Sales Enablement - Remote

Overview

We are seeking a dynamic and strategic Director of Community and Content to lead our efforts in building, engaging, and scaling a thriving community while developing compelling content that drives brand affinity, growth, and engagement. This is a high-impact leadership role responsible for shaping our community strategy, fostering meaningful relationships with creators and users, and delivering high-quality content that enhances our brand presence.

In Short

• Develop and execute a community engagement strategy that strengthens relationships with event creators and attendees, fostering loyalty and advocacy.
• Build and scale programs, forums, events, and partnerships that empower event creators with knowledge, resources, and peer connections.
• Identify and develop ambassador and influencer programs to amplify the voices of top creators and industry leaders.
• Launch and manage initiatives that help event creators succeed, from peer-to-peer learning communities to exclusive creator perks and networking events.
• Establish community health metrics and track engagement trends, sentiment, and the business impact of community efforts.
• Lead content strategy and editorial planning to develop high-impact resources, insights, and stories that help event creators thrive.
• Drive the content for the Eventbrite blog, newsletters, webinars, and organizer social content, ensuring a consistent voice and brand positioning.
• Develop thought leadership that positions Eventbrite as the leading authority in live events, ticketing, and community building.
• Experiment with new content formats, including video, podcasts, user-generated content, and interactive media, to enhance engagement.
• Collaborate with product marketing and growth teams to create educational resources that drive product adoption and retention.

Requirements

• 10-12+ years of experience in community building, content strategy, and engagement, ideally in tech, marketplaces, or creator-focused businesses.
• Deep understanding of marketplaces, event creators, and the creator economy, with a passion for helping event organizers succeed.
• Proven track record of scaling and managing communities that drive meaningful business impact.
• Exceptional storytelling and editorial leadership, with experience producing high-quality, engaging, and strategic content.
• Strong grasp of community analytics, sentiment analysis, and engagement metrics to measure success.
• Exceptional cross-functional collaboration skills, with the ability to partner across product, growth, brand, and customer success teams.
• Experience managing and developing teams, agencies, or community moderators.
• A passion for live events, experiences, and the power of human connection.

Benefits

• We offer comprehensive benefits and a wellness package above and beyond standard medical benefits to support our Britelings’ lifestyle.
• Eventbrite's global benefit programs are designed to meet you where you are by offering resources and support for your health, well-being, finances, and family.
• This includes support in a remote environment, wellness allowance, Carrot family planning benefit, Origin Financial Planning service, and other offerings to ease the mind and body like Modern Health and BriteBreaks (generally the first Friday of every month off).