Operations Coordinator - ATM Network - Remote

Overview

The Operations Coordinator for the ATM Network is responsible for coordinating local providers and centralized services, ensuring uptime, monitoring service performance, and managing costs.

In Short

• Coordinating local providers and centralized services.
• Uptime monitoring, improving uptime, and meeting objectives.
• Monitoring service providers and internal KPIs.
• SLA monitoring and ensuring its reflection in invoice reductions.
• Regular reporting on service providers KPIs and internal reporting.
• Regular review of service performance with local providers.
• Incident resolution.
• ATM installations and onsite support.
• Onsite visits.
• Cost control including invoices and credit notes.

Requirements

• Coordination with internal services.
• Developing strategies for ATM availability improvement.
• Failure avoidance and revenue increase.
• Cost optimization.
• Process improvements and documentation preparation.
• Project management skills.
• Testing and supporting implementation.

Benefits

• Opportunity to work in a dynamic environment.
• Engagement with various stakeholders.
• Professional development opportunities.