IT Solutions Product Support Pre-Sales Engineer - Remote

Overview

This role involves supporting product solutions in an international context, maintaining database servers, and facilitating customer relations.

In Short

• Ensure requests and changes are addressed on time.
• Create, update, and share Service Offers.
• Maintain the internal Service Catalogue.
• Manage customer relations and requests.
• Utilize ticketing tools for issue management.
• Classify and qualify tickets based on priority.
• Communicate effectively with customers.
• Inform experts about new service needs.
• Manage customer documents and forms.
• Work in a multicultural team environment.

Requirements

• Strong organizational skills.
• Customer-oriented mindset.
• Experience with message-oriented Middleware (e.g., Active MQ, MSMQ).
• Ability to manage incidents effectively.
• Excellent attention to detail.
• Experience working in global teams.
• Strong communication and teamwork skills.
• Familiarity with Service Now.
• Systems thinking capability.
• Experience in infrastructure/operations/project teams.

Benefits

• Competitive salary package with bonuses.
• Extensive on-the-job coaching and training.
• Dynamic working environment with a good team spirit.
• 25 days of holidays plus an extra day off for your birthday.
• Remote work flexibility in Romania.
• Additional performance bonuses and meal vouchers.
• Gym reimbursement and health insurance.
• Additional holidays for loyalty.