Technical Account Manager - Remote

Overview

At Ethyca, we're engineering trust for humanity. We believe that by building Fides, the operating system for Data Privacy & AI Governance we can solve the world's most critical and challenging problems of trust and safety in data and AI driven enterprise on behalf of every person. We partner with the most important institutions in the world to transform the safety, trust and integrity of their data and technology systems.

Our software has been used to power the safety and privacy of millions of users globally.

In Short

• Work directly with clients to ensure successful implementation of the Fides platform.
• Apply problem-solving skills to resolve technical issues.
• Manage client relationships and ensure satisfaction with products.
• Collaborate with Sales, Deployment, Product, and Engineering teams.
• Educate clients on governance regulations and new features.
• Support high-profile brands in various industries.
• Act as a trusted expert and advisor to clients.
• Contribute to the implementation of tools for trust and privacy.
• Work in a remote-friendly environment with flexible hours.
• Engage in continuous learning and skill development.

Requirements

• 3+ years of relevant work experience.
• Proficiency in client management and technical support.
• Experience in account or relationship management.
• Background in privacy, compliance, or security is a bonus.
• Strong engineering background preferred.
• Exceptional time and resource management skills.
• Ability to manage multiple requests and deadlines.
• Willingness to build skills through educational opportunities.

Benefits

• Competitive cash and equity compensation.
• 100% medical and dental insurance coverage.
• Remote-friendly office hours and vacation policy.
• Sponsored company lunches and events.
• Parental leave and 401K plan.