IS Support Specialist - Remote

Overview

As an IS Support Specialist, you will be the first line of support for our internal users, addressing their IT needs and resolving technical issues.

In Short

• Provide technical support via phone, email, chat, and in person to internal users.
• Troubleshoot and resolve hardware, software, and network issues promptly.
• Install, configure, and maintain software applications and operating systems.
• Perform routine system maintenance, including updates and patches.
• Manage user accounts, including onboarding and offboarding, primarily through Active Directory.
• Educate users on best practices for IT security and software usage.
• Collaborate with IT teams to diagnose and resolve complex technical issues.
• Document all support requests and resolutions accurately.
• Participate in system upgrades and new technology deployments.
• Assist in developing and enforcing IT policies and procedures.

Requirements

• Experience in technical support roles.
• Strong troubleshooting skills for hardware and software.
• Familiarity with network configurations and issues.
• Knowledge of Active Directory management.
• Understanding of IT security best practices.
• Ability to document technical processes and solutions.
• Excellent communication skills.
• Experience with system maintenance and upgrades.
• Ability to work collaboratively in a team environment.
• Willingness to learn and adapt to new technologies.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development.
• Supportive work environment.
• Access to the latest technology and tools.
• Flexible working arrangements.