Pre-Legal Collections Specialist - Remote

Overview

As a Pre-Legal Collections Specialist at EquipmentShare, you will play a critical role in recovering delinquent accounts and serve as a bridge between the collections and legal departments.

In Short

• Communicate with customers regarding accounts receivable and collection matters.
• Resolve customer disputes using negotiation and communication skills.
• Conduct risk assessments and coordinate payment arrangements.
• Handle high volumes of collection calls and inquiries.
• Maintain accurate records of customer interactions.
• Collaborate with legal and collections teams.
• Prepare demand letters and participate in team meetings.
• Monitor key performance metrics for accounts.
• Provide training to collectors on strategies for difficult accounts.
• Perform other related duties as assigned.

Requirements

• Familiarity with equipment rental or construction sectors.
• Proficient in MS Office and GSuite, especially Excel and Google Sheets.
• Strong verbal and written communication skills.
• Highly organized with effective time management skills.
• Proactive work ethic and ability to multitask.
• High attention to detail in a fast-paced environment.
• Ability to adapt quickly to changes.
• Experience in collections, preferably pre-legal.
• High School Diploma required; Associate Degree preferred.
• 5+ years of experience in collections required.

Benefits

• Competitive compensation.
• Full medical, dental, and vision coverage.
• Generous PTO and paid holidays.
• 401(k) with company match.
• Gym membership stipend and wellness programs.
• Company events and team dinners.
• 16 hours of paid volunteer time per year.
• Career advancement and professional development opportunities.