Customer Success Manager - Connectivity - Remote

Overview

Our Company is an international technology-focused company providing the most innovative, IoT, AI, and wireless connectivity solutions for the public and private sectors.

In Short

• Be the primary point of contact for customers, ensuring their success and satisfaction with EPIC iO’s products and solutions.
• Collaborate with sales, support, and product teams to deliver exceptional customer experience.
• Build strong relationships and address customer needs to enhance engagement and retention.
• Deliver and communicate value throughout the customer journey.
• Develop trusted advisor relationships with key customer stakeholders.
• Monitor customer health metrics and proactively improve satisfaction.
• Identify upsell and cross-sell opportunities.
• Own the contract renewal process for assigned accounts.
• Act as the customer’s advocate internally.
• Conduct regular check-ins and Quarterly Business Reviews.

Requirements

• Professional, self-motivated, proactive, and results-oriented.
• Passion for technology and helping clients see value.
• Experience working in a team environment.
• Ability to manage multiple projects and customers simultaneously.
• Strong communication and interpersonal skills.
• Comfortable with executive-level business key performance indicators.
• Experience with CRM software and proficiency in Microsoft Office Suite.

Benefits

• Work in an innovative and growing workplace.
• Collaborate with a top industry team.
• Use industry-leading technology and tools.
• Be part of a stable industry with strong growth potential.