Professional Services Specialist - North America - Remote

Overview

The Professional Services Specialist at Motorola Solutions plays a crucial role in supporting public safety through the deployment and configuration of video management systems and related technologies, either on-site or remotely.

In Short

• Setup deployments of VMS either on-site or remotely.
• Configuration of VMS environments including analytics and network setup.
• Conduct site audits and system certifications.
• Troubleshoot existing and new issues reported by customers.
• Provide product training to sales teams and end-users.
• Lead technical discussions and product demonstrations.
• Develop strong relationships with customers and partners.
• Support sales teams in achieving strategic goals.
• Be proactive in the sales cycle and identify potential risks.
• Travel or work remotely to provide necessary support.

Requirements

• 4-5 years of relevant IT experience or 7 years with vocational education.
• Experience in a VMS/access control environment.
• Strong knowledge in networking and system design.
• Experience with physical security technologies.
• Certifications such as CCNA, CCNP, MCSA, etc. are preferred.
• Excellent problem-solving and analytical skills.
• Strong communication skills for technical documentation.
• Ability to multitask and manage customer expectations.
• Self-motivated with a passion for technology.
• Flexibility for working hours and traveling.

Benefits

• Opportunity to work in a community-focused culture.
• Engagement in meaningful work that contributes to public safety.
• Professional development and training opportunities.
• Inclusive and accessible work environment.
• Flexible working arrangements.