Key Account Support Engineer - Remote

Overview

The Key Account Support Engineer provides advanced technical assistance to customers using Entrata’s comprehensive property management solutions, ensuring exceptional customer service and problem resolution.

In Short

• Provide advanced technical support to customers via various communication channels.
• Become a subject matter expert on Entrata’s property management solutions.
• Work closely with Product and Development teams to address client needs.
• Mentor and train colleagues in technical support practices.
• Adapt to changing support needs of clients from diverse cultures.
• Ensure efficient problem resolution and customer satisfaction.
• Participate in product sprint reviews and trainings.
• Proactively manage support cases based on skills and abilities.
• Develop training materials and best practice documentation.
• Provide root cause analysis for recurring issues.

Requirements

• 3+ years of experience in technical support for Enterprise customers.
• Excellent technical, analytical, and problem-solving skills.
• Strong communication skills, both verbal and written.
• Ability to learn software quickly and adapt to change.
• Experience in creating and providing training.
• Empathy and understanding to enhance client satisfaction.
• Motivated and proactive attitude.
• Experience in property management software is preferred.

Benefits

• Work in a dynamic and innovative environment.
• Collaborate with a global team of professionals.
• Opportunities for professional growth and development.
• Engage in a culture that values diverse perspectives.
• Participate in regular training and skill enhancement.