Accounting Specialist - Remote

Overview

The Accounting Specialist provides advanced technical assistance to customers' accounting staff using Entrata's property management solutions, ensuring efficient problem resolution and exceptional customer service.

In Short

• Become a subject matter expert on accounting products.
• Provide advanced technical support to customers.
• Communicate effectively with diverse accounting users.
• Collaborate with Product and Development teams.
• Ensure timely resolution of customer issues.
• Attend product training and sprint reviews.
• Mentor and coach colleagues.
• Improve procedures for efficiency.
• Provide root cause corrections for issues.
• Develop training materials for customers and colleagues.

Requirements

• Bachelor’s Degree in Accounting or related field.
• 2+ years of accounting experience, preferably in technical support.
• Strong analytical and problem-solving skills.
• Empathy and understanding to enhance client satisfaction.
• Ability to learn software quickly.
• Excellent communication skills.
• Proactive and accountable attitude.
• Ability to adapt to change and think on your feet.
• Passion for exceptional customer experience.
• Motivated and proactive work ethic.

Benefits

• Work in a dynamic and innovative environment.
• Collaborate with a global team.
• Opportunities for professional growth.
• Engage in meaningful work that impacts property management.
• Participate in training and development programs.