Senior Applications Support Specialist - Remote

Overview

The Senior Applications Support Specialist is responsible for leading major incidents, managing escalations, and ensuring application reliability through various engineering principles and practices.

In Short

• Lead major incident bridges and restore service with minimal impact.
• Handle L3 escalations and perform diagnostics across various technologies.
• Own technical RCAs and drive long-term remediation.
• Apply SRE principles to enhance reliability and performance.
• Provide technical approval for high-risk changes.
• Build automation using Shell/Python/PowerShell.
• Mentor L1/L2 teams and act as a technical advisor.
• Ensure operational readiness for new applications and major releases.
• Work in a fast-paced environment with multiple priorities.
• Participate in on-call and after-hours support as needed.

Requirements

• 7–12+ years in Application Reliability or Production Support.
• Bachelor’s degree in Computer Science/Engineering or equivalent.
• Strong knowledge of application architecture and distributed systems.
• Expertise in Java and .Net performance tuning.
• Advanced SQL skills and understanding of databases.
• Experience with observability tools like Splunk and Grafana.
• Strong technical leadership and decision-making skills.
• Clear communication during high-pressure incidents.
• Experience in regulated production environments.
• ITIL, cloud, or industry certifications preferred.

Benefits

• Opportunity to work in a hybrid model.
• Fast-paced work environment with diverse challenges.
• Mentorship opportunities within the team.
• Exposure to advanced technologies and practices.
• Participation in high-impact projects.