Outbound Collections Representative - Remote

Overview

The Outbound Collections Representative role at Enova involves managing and collecting overdue payments from customers through proactive outreach, requiring strong communication and negotiation skills.

In Short

• Conduct outbound calls to discuss payment status and negotiate arrangements.
• Maintain detailed records in the CRM system.
• Identify and resolve account discrepancies.
• Collaborate with the collections team on strategies.
• Ensure compliance with collection regulations.
• Provide exceptional customer service while handling sensitive information.

Requirements

• 2+ years of experience in a collections role.
• Strong communication and negotiation skills.
• Excellent organizational skills and attention to detail.
• Proficient in CRM software and Google Office Suite.
• Ability to work independently and in a team.
• Knowledge of collection laws and regulations.

Benefits

• Health, dental, and vision insurance.
• 401(k) matching plus a Roth option.
• PTO and paid holidays.
• Sabbatical program for eligible roles.
• Summer hours for eligible roles.
• Paid parental leave.
• Employee recognition and rewards program.
• Charitable matching and paid volunteer day.