Program Operations Coordinator - Remote

Overview

The Program Operations Coordinator at EnergyHub will play a vital role in supporting client success and managing program operations, while also focusing on continuous improvement and automation of processes.

In Short

• Ensure seamless day-to-day program operations for your region.
• Support the Client Success team in managing expectations.
• Prioritize program tasks using business judgment.
• Communicate with stakeholders to ensure efficient program implementation.
• Analyze and present key results to clients.
• Provide administrative support to the Client Success team.
• Help standardize and automate operational processes.
• Support operational aspects of electric vehicle programs.
• Assist in troubleshooting operational challenges.
• Other duties as assigned.

Requirements

• Bachelor's degree or equivalent education/experience.
• 1-3 years of professional experience in technology services or customer success.
• Excellent communication skills.
• Demonstrated success in a support role.
• Strong organizational and project management skills.
• Analytical mindset with confidence in numbers.
• Ability to build trust with clients and partners.
• Experience collaborating with cross-functional teams.
• Good judgment in a business context.
• Willing to be on call for after-hours escalations.

Benefits

• 100% paid medical for employees.
• 401(k) with employer match.
• Flexible schedule.
• Casual work environment.
• Paid parental leave.
• Education assistance program.
• Gym subsidy.
• Free Citi Bike membership.
• Secure bike rack.
• Collaborative team environment.