Support for Cloud Service Management - Remote

Overview

This position involves supporting NATO's Cloud Service Management initiatives, focusing on leveraging public cloud technologies to enhance operational efficiency and security.

In Short

• Support NATO's modernization of IT services.
• Work with Microsoft Azure, M365, and AWS cloud technologies.
• Provide ITSM support, including incident and change management.
• Develop and maintain operational and financial dashboards.
• Monitor cloud expenses and implement cost optimization strategies.
• Support budget planning and financial reporting for cloud services.
• Participate in daily status update meetings.
• Contribute to maintaining operational efficiency within the cloud environment.
• Work remotely during core hours of the Cloud Operations Center.
• Required NATO SECRET security clearance.

Requirements

• Expertise in Cloud Service Management processes.
• Strong analytical and problem-solving skills.
• Experience with public cloud financial operations.
• Knowledge of ITSM best practices.
• Ability to collaborate with internal teams effectively.
• Familiarity with reporting tools and KPI definitions.
• Experience in budget planning and financial governance.
• Willingness to learn and adapt to new challenges.
• Excellent organizational skills.
• Security clearance at NATO SECRET level required.

Benefits

• Opportunity to contribute to NATO's technological evolution.
• Work in a remote setting with flexible working hours.
• Engagement in a significant IT modernization project.
• Collaboration with a specialized team focused on cloud technologies.
• Participation in a culture of continuous improvement and innovation.