Customer Service Professional - Inbound - Remote

Overview

The Customer Service Professional - Inbound at EMS|MC is responsible for handling customer inquiries and providing support in a professional and courteous manner. This role emphasizes patient satisfaction and requires strong communication skills.

In Short

• Handle inbound customer calls efficiently and professionally.
• Clarify caller needs and provide appropriate solutions.
• Document calls accurately in the billing system.
• Identify situations for escalation to management.
• Support the company's mission and values in all interactions.
• Mentor new hires and assist with special projects.
• Maintain high standards of customer service and compliance.
• Work flexible hours, including evenings.
• Collaborate with diverse teams for effective problem-solving.
• Participate in ongoing training and development.

Requirements

• High School Diploma required.
• Knowledge of Medicare, Medicaid, and billing processes.
• Excellent written and verbal communication skills.
• Strong typing and data entry abilities.
• Ability to work independently and in a team setting.
• Detail-oriented and highly organized.
• Adaptability to changing work environments.
• Previous experience in medical billing is a plus.
• HIPAA certification is desirable.
• Proficiency in MS Office, especially Excel.

Benefits

• Flexible scheduling options.
• Career development opportunities.
• Comprehensive benefits package.
• Remote work opportunities.
• All necessary equipment provided.
• Participation in a discretionary bonus plan.
• Health coverage and retirement plan.
• Paid time off.
• Weekly wellness seminars.
• Supportive work environment.