Customer Care Specialist (HR) - Remote

Overview

As a Customer Care Specialist (HR), you will support customers in using the Employment Hero HR product and ensure their continued success.

In Short

• Work within the Customer Experience team.
• Gather information from customers and resolve their queries.
• Respond to customer tickets, calls, and queries.
• Collaborate with the support team for best practices.
• Analyze product functionality and user errors.
• Escalate issues related to bugs or product functionality.
• Work with customers across multiple channels.
• Utilize Zendesk and Salesforce for ticket management.
• Contribute to feature requests based on customer insights.

Requirements

• 1-2 years of experience in customer service/support.
• Relevant Australian payroll experience.
• Experience in a SaaS environment.
• Ability to work in fast-paced environments.
• Strong problem-solving skills.
• Ability to manage competing priorities.
• Excellent verbal and written communication skills.

Benefits

• Work remotely with flexible hours.
• Access to cutting-edge tools.
• Collaborate with ambitious colleagues.
• Employee share options in a growing tech company.
• Generous paternity leave policy.
• Subsidized egg freezing options.
• Work from home office expense budget.
• Outstanding learning and development opportunities.