Customer Care Specialist (HR) - Remote

Overview

As a Customer Care Specialist (HR), you will be responsible for gathering information from customers and ensuring their continued support and success after implementing our Employment Hero HR product.

In Short

• Respond to and resolve customer tickets, calls, and queries.
• Collaborate with support teams for best practices.
• Analyze product functionality and identify user errors.
• Conduct and triage customer support issues.
• Escalate product-related issues as necessary.
• Work with customers across multiple channels.
• Leverage tools like Zendesk and Salesforce.
• Contribute feature requests based on customer insights.

Requirements

• 1-2 years in a fast-paced customer service environment.
• Experience with Australian payroll (KeyPay/Employment Hero).
• Exposure to SaaS customer experience.
• Ability to manage competing priorities.
• Strong verbal and written communication skills.

Benefits

• Work remotely with flexible hours.
• Access to cutting-edge tools.
• Join ambitious and outcome-driven colleagues.
• Employee share options in a growing tech company.
• Generous paternity leave and other benefits.