Customer Success Manager - North America - Remote

Overview

Emplifi’s unified customer engagement platform empowers more than 20,000 of the world’s leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty.

In Short

• The Customer Success Manager is responsible for onboarding new clients and maximizing their use of our products.
• Focus on sustaining positive client relationships and managing contract renewals.
• Conduct training sessions and monitor product adoption rates.
• Develop strategies for customer retention and identify upselling opportunities.
• Gather client feedback for continuous improvement.
• Use CRM tools to track client interactions and success metrics.
• Work collaboratively with internal teams to ensure client satisfaction.
• Be part of an international team, working with colleagues globally.
• Support professional growth and development within the company.
• Engage with some of the world's biggest brands.

Requirements

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• 3-5 years of experience in customer success or account management.
• Ability to build strong relationships and manage key customer accounts.
• Proficient understanding of Customer Service tools.
• Strong problem-solving skills.
• Proficiency with CRM and customer success tools such as Salesforce and Gainsight.
• Excellent verbal and written communication skills.
• Call Center experience is beneficial.

Benefits

• Fast-paced and rapidly growing international environment.
• Opportunity for professional growth and development.
• Flexible working hours and unlimited PTO.
• Comprehensive benefits package including medical and dental coverage.
• Access to an Employee Assistance Program (EAP).
• Referral Bonus Program and Educational Reimbursement Opportunities.
• Paid community service days and maternity/paternity leave.
• Scheduled Company Learning Days with access to additional courses.
• Agile and open-minded culture.
• Work with leading brands in the CX tech industry.