Senior Customer Success Manager (North America) - Remote

Overview

As a Senior Customer Success Manager at 15below, you’ll build deep, trusted partnerships with a portfolio of customers in the global travel sector, helping them achieve measurable outcomes from our platform.

In Short

• Form strategic relationships with high-impact customers.
• Develop understanding of the 15below platform.
• Audit customers’ platform usage and drive best practice.
• Hold regular strategic touchpoints with customers.
• Use questioning and listening skills to understand customer objectives.
• Guide customers using travel industry expertise.
• Oversee customer onboarding for optimal time-to-value.
• Support Account Managers with renewals and expansions.
• Contribute to team excellence by sharing knowledge.

Requirements

• Experience in Customer Success or related field.
• Strong understanding of the travel industry.
• Excellent communication skills.
• Ability to build and maintain relationships.
• Experience with customer onboarding processes.
• Strategic thinking and problem-solving skills.
• Ability to work collaboratively in a team.

Benefits

• Flexible working environment.
• Great place to work certifications.
• Opportunities for professional growth.
• Collaborative company culture.
• Focus on employee wellbeing.