Customer Service Representative - Remote

Overview

As a Customer Service Representative at U-Haul, you will be part of a supportive team dedicated to providing exceptional service to customers, helping them with their rental needs and ensuring equipment is maintained.

In Short

• Assist customers with U-Haul products and services.
• Use smartphone technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Inspect and maintain rental equipment.
• Prepare rental invoices and handle equipment returns.
• Provide education on products and services.
• Participate in ongoing training through U-Haul University.
• Drive a forklift (certification provided).
• Physical tasks including lifting and moving equipment.
• Work in a dynamic environment with safety precautions.

Requirements

• Valid driver’s license and good driving record.
• High school diploma or equivalent.
• Ability to work in a team-oriented environment.
• Strong communication and problem-solving skills.
• Willingness to participate in continuous education.
• Physical ability to lift at least 50 lbs.
• Comfortable working around moving equipment.
• Must not use nicotine products (specific states apply).
• Ability to work flexible hours.
• Customer-focused attitude.

Benefits

• Career stability and opportunities for advancement.
• Health insurance and prescription plans (if eligible).
• Paid holidays, vacation, and sick days (if eligible).
• 401(k) Savings Plan and Employee Stock Ownership Plan.
• Life insurance and business travel insurance.
• $100 hiring bonus and $300 bonus for certification completion.
• Discounts on various products and services.
• Gym and mindset app reimbursement programs.
• 24-hour physician availability for children.
• LifeLock Identity Theft Protection available.