Customer Service Representative / Lot Attendant - Remote

Overview

The Customer Service Representative at U-Haul plays a vital role in providing exceptional service to customers while assisting with equipment inspections and maintenance, ensuring a positive experience during their journeys.

In Short

• Assist customers with U-Haul products and services.
• Use smartphone-based U-Scan technology for rentals and inventory.
• Inspect and maintain equipment on the lot.
• Prepare rental invoices and manage equipment returns.
• Install hitches and trailer wiring.
• Participate in ongoing education through U-Haul University.
• Drive a forklift (certification provided).
• Work in a team-oriented environment.
• Earn bonuses and benefits upon hiring and certification.
• Maintain a valid driving record and high school diploma.

Requirements

• Valid driver’s license and good driving record.
• High school diploma or equivalent.
• Ability to work in a moderate-risk environment.
• Physical capability to move equipment weighing up to 50 lbs.
• Willingness to use protective gear when necessary.
• Customer-oriented mindset.
• Ability to work both indoors and outdoors.
• Team player with strong communication skills.
• Willingness to participate in training programs.
• Commitment to a healthy work environment.

Benefits

• Career stability and opportunities for advancement.
• Health insurance and prescription plans (if eligible).
• Paid holidays, vacation, and sick days (if eligible).
• Life insurance and legal program benefits.
• Employee Stock Ownership Plan (ESOP).
• Gym reimbursement program.
• Discounts on various products and services.
• 401(k) Savings Plan.
• 24-hour physician access for kids.
• LifeLock Identity Theft Protection.