Customer Success Manager - Remote

Overview

At Emi Labs, we are on a mission to increase Frontline Workers’ access to professional opportunities by transforming the recruiting experience into an easy, human, and fair process. Our main product, Emi, is an A.I. recruitment assistant that automates various tasks for recruiters.

In Short

• Manage relationships with enterprise clients.
• Ensure clients obtain the best results from our platform.
• Drive adoption through various initiatives.
• Deliver result presentations to clients.
• Act as the voice of the customer within the organization.
• Collaborate with internal teams including sales, product, and tech.
• Focus on solving real problems for clients and candidates.
• Become a trusted partner for customer leadership teams.
• Work in a customer-focused environment.
• Utilize strong client relationship skills.

Requirements

• Strong client relationship management skills.
• Data-driven mindset.
• Ability to pivot between multiple internal teams.
• Excellent presentation skills.
• Experience in customer success or related fields.
• Strong communication skills.
• Ability to drive results and adoption.
• Experience with enterprise clients.
• Problem-solving skills.
• Team player with a customer-focused approach.

Benefits

• Opportunity to work in a mission-driven company.
• Be part of a dynamic customer success team.
• Engage with innovative technology in recruitment.
• Collaborate with various internal teams.
• Contribute to transforming the recruiting experience.
• Work in a supportive and growth-oriented environment.
• Access to professional development opportunities.
• Participate in a company with strong funding and backing.
• Be part of a diverse and inclusive workplace.
• Flexible work environment.