Customer Support Agent (Spanish/Arabic/French/Chinese) - Remote

Overview

We are looking for a Customer Support Agent who is passionate about helping users navigate the world of crypto. You will become a key point of contact for customers, providing assistance with our ecosystem's core products: Pool, Coinhold, Wallet, Exchange, and P2P, as well as new products as they are launched. You'll work in a dynamic, global environment, supporting users in multiple languages and time zones.

In Short

• Provide timely support, training, and consultation to customers using EMCD products.
• Troubleshoot technical issues related to mining equipment.
• Log bugs and issues reported by users and communicate with them throughout the resolution process.
• Participate in weekly support team meetings.
• Collect and structure user feedback for internal teams.
• Handle first- and second-line support requests promptly and efficiently.
• Engage with users respectfully and empathetically.
• Offer assistance related to EMCD and general user challenges.
• Maintain clarity, friendliness, and professionalism in communication.

Requirements

• Experience in first-line customer support or technical support roles.
• Russian: Upper Intermediate (B2) or higher.
• English: Upper Intermediate (B2) or higher.
• One of the following languages: Spanish, Arabic, French, or Chinese at Upper Intermediate (B2) or higher.

Benefits

• Fully remote work from anywhere in the world with a flexible work schedule.
• 100% paid sick leave and vacation.
• Corporate pricing for company products.
• Opportunity to set up your own mining farm using EMCD's infrastructure.
• Work in a leading mining pool with in-depth industry training.
• Salary in USDT.