Remote Otter LogoRemoteOtter

Support Engineer - Remote

Posted 3 weeks ago

Overview

As a Support Engineer at Emburse, you will be responsible for addressing inquiries from clients regarding the functionality and usage of Emburse products, ensuring a seamless experience for users.

In Short

  • Receive cases from production monitoring tools and clients.
  • Provide appropriate service to address inquiries.
  • Handle questions related to product functionality.
  • Report issues regarding system availability.
  • Assist with third-party integrations.
  • Communicate promptly with customers through various channels.
  • Test, troubleshoot, and analyze product issues.
  • Perform administration or configuration tasks.
  • Transfer or escalate issues when necessary.
  • Work collaboratively with internal teams.

Requirements

  • Experience in customer support or technical support roles.
  • Strong troubleshooting skills.
  • Excellent communication skills.
  • Familiarity with product functionality and integrations.
  • Ability to work in a fast-paced environment.
  • Detail-oriented with strong analytical skills.
  • Experience with internal tools for administration.
  • Ability to work collaboratively in a team.
  • Proactive in addressing client needs.
  • Technical background is a plus.

Benefits

  • Opportunity to work with a leading company in travel and expense solutions.
  • Collaborative and innovative work environment.
  • Professional development opportunities.
  • Comprehensive benefits package.
  • Flexible work arrangements.
  • Supportive team culture.
  • Access to cutting-edge technology.
  • Engagement in meaningful projects.
  • Work-life balance initiatives.
  • Competitive salary and incentives.

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