Support Engineer - Remote

Overview

As a Support Engineer at Emburse, you will be responsible for addressing inquiries from clients regarding the functionality and usage of Emburse products, ensuring a seamless experience for users.

In Short

• Receive cases from production monitoring tools and clients.
• Provide appropriate service to address inquiries.
• Handle questions related to product functionality.
• Report issues regarding system availability.
• Assist with third-party integrations.
• Communicate promptly with customers through various channels.
• Test, troubleshoot, and analyze product issues.
• Perform administration or configuration tasks.
• Transfer or escalate issues when necessary.
• Work collaboratively with internal teams.

Requirements

• Experience in customer support or technical support roles.
• Strong troubleshooting skills.
• Excellent communication skills.
• Familiarity with product functionality and integrations.
• Ability to work in a fast-paced environment.
• Detail-oriented with strong analytical skills.
• Experience with internal tools for administration.
• Ability to work collaboratively in a team.
• Proactive in addressing client needs.
• Technical background is a plus.

Benefits

• Opportunity to work with a leading company in travel and expense solutions.
• Collaborative and innovative work environment.
• Professional development opportunities.
• Comprehensive benefits package.
• Flexible work arrangements.
• Supportive team culture.
• Access to cutting-edge technology.
• Engagement in meaningful projects.
• Work-life balance initiatives.
• Competitive salary and incentives.