As a Support Engineer at Emburse, you will be responsible for addressing inquiries from clients regarding the functionality and usage of Emburse products, ensuring a seamless experience for users.
In Short
Receive cases from production monitoring tools and clients.
Provide appropriate service to address inquiries.
Handle questions related to product functionality.
Report issues regarding system availability.
Assist with third-party integrations.
Communicate promptly with customers through various channels.
Test, troubleshoot, and analyze product issues.
Perform administration or configuration tasks.
Transfer or escalate issues when necessary.
Work collaboratively with internal teams.
Requirements
Experience in customer support or technical support roles.
Strong troubleshooting skills.
Excellent communication skills.
Familiarity with product functionality and integrations.
Ability to work in a fast-paced environment.
Detail-oriented with strong analytical skills.
Experience with internal tools for administration.
Ability to work collaboratively in a team.
Proactive in addressing client needs.
Technical background is a plus.
Benefits
Opportunity to work with a leading company in travel and expense solutions.