Client Diligence Specialist - Remote

Overview

The Client Diligence Specialist at Emburse plays a crucial role in supporting the customer success and support teams by providing expertise in the documentation necessary for business operations.

In Short

• Support customer success and support teams.
• Provide expertise on documentation for DEI, ESG, Financial standing, and Information Security.
• Establish processes for internal support requests.
• Become a Subject Matter Expert in various aspects of the business.
• Capture metrics and provide SLAs.
• Potentially expand the team as demands grow.
• Implement new tools and improve internal processes.
• Work closely with customer-facing teams.
• Contribute to the success of Emburse's operations.
• Drive business value through technology.

Requirements

• Experience in customer success or support roles.
• Strong understanding of DEI and ESG principles.
• Familiarity with financial documentation.
• Excellent communication skills.
• Ability to work collaboratively with internal teams.
• Detail-oriented with strong organizational skills.
• Experience in process improvement.
• Ability to capture and analyze metrics.
• Proficient in documentation practices.
• Adaptability to a growing and changing environment.

Benefits

• Opportunity to work in a dynamic and innovative company.
• Professional development opportunities.
• Collaborative work environment.
• Impactful role in customer success.
• Access to the latest tools and technologies.
• Growth potential within the company.
• Supportive team culture.
• Flexible work arrangements.
• Competitive benefits package.
• Involvement in meaningful projects.