Customer Experience Assistant - Remote

Overview

The Customer Experience Assistant will enhance customer experience and provide first-class support for Hosts and Food Vendors via remote channels, acting as the first point of contact for customer inquiries.

In Short

• Provide first-class customer experience by building trust and satisfaction.
• Build and maintain relations with new and existing clients via phone and email.
• Identify Host and Food Vendor needs and respond proactively.
• Handle incoming customer queries via email, phone, Livechat, and WhatsApp.
• Ensure H&S compliance and insurances are up to date.
• Conduct monthly catch-ups with current Hosts and Food Vendors.
• Provide assistance with financial inquiries.
• Use and update CRM online system, log complaints, etc.
• Collate customer feedback and analyze results.
• Continuously suggest improvements to customer service processes.

Requirements

• Experience handling complex customer problems.
• Great interpersonal skills and strong verbal and written communication.
• Proficiency in Google Docs, Google Sheets, Hubspot, and communication tools.
• Comfortable providing assistance with financial inquiries.
• Organized with experience in multitasking.
• Enthusiastic self-starter, able to work independently and as part of a team.

Benefits

• Competitive salary based on experience.
• Flexible remote work environment.
• Opportunity to work with a dynamic and growing team.