Customer Success Manager, Nursing Health Education - Remote

Overview

The Customer Success Manager will support educators with digital product training and optimization, fostering strong customer relationships to ensure success and satisfaction.

In Short

• Provide onboarding, training, and ongoing support to faculty.
• Guide faculty through customer journeys.
• Respond to customer inquiries and concerns effectively.
• Monitor product usage for intervention opportunities.
• Identify churn risks and upsell opportunities.
• Stay updated on product offerings as a product expert.
• Document faculty interactions and market feedback.
• Collaborate with sales team for optimization.
• Support nursing and allied health programs at universities.
• Promote a healthy work/life balance.

Requirements

• Prior experience in education, training, sales, or support.
• Experience solving complex problems and attention to detail.
• Excellent organizational skills.
• Strong verbal, written, and presentation skills.
• Proficiency in Microsoft Office Suite.

Benefits

• Comprehensive health benefits.
• 401(k) retirement plan with match.
• Wellbeing initiatives and wellness platform.
• Short-and-long term disability insurance.
• Family benefits including bonding and family care leaves.
• Paid Time Off for volunteering and participation in Employee Resource Groups.