Travel Reimbursement Specialist - Remote

Overview

The Travel Reimbursement Specialist primary responsibility will review and process reimbursements for patients/caregiver enrolled in the Patient Travel Program. The role ensures reimbursements are completed in a timely manner utilizing the appropriate platforms.

In Short

• Review and approve reimbursements submitted within a 72-hour window.
• Onboard new patients/caregivers into internal platforms.
• Conduct travel program reviews as needed.
• Issue RealTime cards to patients/caregivers.
• Monitor pending reimbursement requests.
• Process US/OUS reimbursements.
• Collaborate with Travel Program Specialists for communication.
• Ensure compliance with Travel Program Guidance documents.
• Maintain a minimum of 80% utilization.
• Attend internal study meetings and accept delegated tasks.

Requirements

• High School diploma or equivalent.
• 2-4 years of experience in a customer-service based role.
• Excellent interpersonal and communication skills.
• Strong time management and organizational skills.
• Knowledge of clinical trials preferred.
• Proficient in Microsoft 365 applications.
• Experience with ERP applications preferred.
• Self-motivated and able to work independently.
• Attention to detail.
• Ability to handle competing demands.

Benefits

• Flexible work environment.
• Opportunity to work in a dynamic organization.
• Potential for career growth.
• Remote work opportunities.
• Training and development resources.