Reimbursement Specialist - Remote

Overview

The Reimbursement Specialist at Cardinal Health plays a crucial role in helping patients access necessary therapies by providing support and resolving inquiries related to healthcare coverage.

In Short

• Handle inbound and outbound calls to provide patient support.
• Report adverse events and maintain accurate referrals and applications.
• Investigate and resolve patient and physician inquiries.
• Enter detailed information into proprietary software.
• Demonstrate excellent customer support and communication skills.
• Steward patient accounts from initial contact to final approval.
• Prioritize multiple assignments with a sense of urgency.
• Provide empathetic support to patients.
• Work remotely with a high-speed internet connection.
• Full-time position with flexible shift schedules.

Requirements

• High School Diploma or equivalent work experience.
• 1-3 years of experience in a related field preferred.
• Previous customer service experience preferred.
• Knowledge of call center practices and procedures.
• Understanding of Medicare, Medicaid, and commercial payer policies.
• Excellent written and oral communication skills.
• Strong problem-solving and mediation skills.
• Robust computer literacy including MS Office.
• Ability to work independently within established procedures.
• Flexibility and persistence in dealing with patient inquiries.

Benefits

• Medical, dental, and vision coverage.
• Paid time off plan.
• Health savings account (HSA).
• 401k savings plan.
• Access to wages before payday.
• Flexible spending accounts (FSA).
• Short- and long-term disability coverage.
• Work-Life resources.
• Paid parental leave.
• Healthy lifestyle programs.