Reimbursement Specialist - Remote

Overview

The Reimbursement Specialist at Cardinal Health plays a vital role in helping patients access and afford their necessary therapies by providing exceptional customer support and managing patient inquiries.

In Short

• Handle inbound and outbound calls to determine patient needs.
• Report adverse events within required timeframes.
• Create and complete accurate referrals and applications.
• Investigate and resolve patient and physician inquiries.
• Enter detailed information into proprietary software.
• Demonstrate superior customer support talents.
• Interact with patient referral sources to process applications.
• Prioritize multiple assignments and work with urgency.
• Provide empathetic and supportive experiences for patients.
• Work remotely with a stable internet connection.

Requirements

• High School Diploma or equivalent work experience.
• 1-3 years of related experience preferred.
• Previous customer service experience preferred.
• Knowledge of call center practices and procedures.
• Understanding of Medicare, Medicaid, and commercial payer policies.
• Excellent written and oral communication skills.
• Strong problem-solving abilities.
• Robust computer literacy including data entry.
• Ability to connect with patients and caregivers effectively.
• Flexibility and persistence in handling patient inquiries.

Benefits

• Medical, dental, and vision coverage.
• Paid time off plan.
• Health savings account (HSA).
• 401k savings plan.
• Access to wages before payday.
• Flexible spending accounts (FSA).
• Short- and long-term disability coverage.
• Work-life resources.
• Paid parental leave.
• Healthy lifestyle programs.