Reimbursement Customer Service Specialist - Remote

Overview

The Customer Service Specialist will work remotely from home in the USA, providing high-quality customer service in the biotech field, specifically related to reimbursement inquiries.

In Short

• Answer incoming telephone and email inquiries from patients, clinicians, and insurance plans.
• Provide support for submission of claims and follow-up documentation.
• Educate callers on reimbursement processes and billing policies.
• Review and resolve front-end claim issues for timely submission.
• Utilize payer portals to check claim statuses and post payments.
• Collaborate with patients and providers throughout the billing cycle.
• Identify and report changes to insurance processing requirements.
• Demonstrate a positive attitude and strive for excellence.
• Work Monday to Friday, 8:00 AM to 5:00 PM.
• Minimal travel required for training and meetings.

Requirements

• Three years of customer service experience, preferably in a call center.
• Two years of health insurance billing experience.
• Experience with insurance claims and resolving issues.
• Certification in Medical Billing and/or Coding is preferred.
• Ability to type 35 WPM with 90% accuracy.
• Strong communication and problem-solving skills.

Benefits

• Excellent annual salary with achievable bonus potential.
• 20 accrued PTO days annually.
• 401K with 100% company match up to 6%.
• Three health care plan options with low premiums.
• Company HSA contribution with HDHP option.
• Company stock grant upon hire.