Customer Service Representative - Remote

Overview

An overview paragraph about the job

In Short

• Handle inbound calls from customers seeking appliance repair services.
• Listen attentively to customer inquiries, providing accurate information about services offered, pricing, and scheduling availability.
• Demonstrate excellent communication skills to effectively address customer concerns, provide solutions, and promote additional services as appropriate.
• Utilize sales techniques to convert incoming inquiries into service appointments and sales opportunities.
• Maintain a thorough understanding of Mr. Appliance's service offerings, pricing structure, and promotional offers.
• Coordinate with service technicians to schedule appointments and dispatch them to customer locations efficiently.
• Keep detailed records of customer interactions, appointments, and sales activities using our CRM system.
• Follow up with customers to ensure satisfaction with services provided and address any additional needs or concerns.
• Collaborate with the sales and service teams to optimize customer service processes and achieve sales targets.
• Uphold company standards of professionalism, integrity, and customer satisfaction in all interactions.
  

Requirements

• Strong communication skills
• Experience in customer service
• Ability to work in a fast-paced environment
• Sales experience preferred
• Familiarity with CRM systems

Benefits

• Competitive salary
• Health benefits
• Opportunities for career growth
• Work in a supportive team environment