ServiceNow Administrator - Remote

Overview

This role is part of our ongoing bench program for upcoming client engagements. We are proactively identifying experienced consultants who can be deployed quickly as new projects are confirmed. While this position is not tied to an immediate start, it represents a strong opportunity to be considered for upcoming work aligned with your expertise and availability.

In Short

• Seeking an experienced ServiceNow Administrator for IT transformation initiatives.
• Focus on maintaining and enhancing the ServiceNow environment.
• Configuration of ITSM modules including Incident, Problem, Change, and Service Catalog.
• Build and manage workflows and automations.
• Develop dashboards and reports for IT leadership.
• Support integrations with third-party systems.
• Troubleshoot platform issues and provide application support.
• Collaborate with stakeholders to gather requirements.
• Maintain platform documentation.
• Recommend platform improvements and automation opportunities.

Requirements

• 4+ years of hands-on ServiceNow administration experience.
• Experience with ITSM implementations or platform optimization.
• Strong knowledge of ServiceNow configuration and workflows.
• Experience with Flow Designer and Service Catalog configuration.
• Familiarity with CMDB structure and ITIL processes.
• Experience building reports and dashboards within ServiceNow.
• Knowledge of ServiceNow integrations using REST/SOAP APIs.
• Strong troubleshooting and analytical skills.
• Excellent communication and stakeholder management abilities.
• Bachelor’s degree in IT or related field preferred.

Benefits

• Opportunity to work on diverse client projects.
• Flexible working arrangements.
• Engagement in enterprise-level IT transformation initiatives.
• Collaboration with cross-functional teams.
• Professional development and growth opportunities.