Renewals Manager, Commercial - Remote

Overview

The Renewals Manager provides focus and drives consistency in the execution of various customer renewal and revenue retention related matters. A successful Renewals Manager will manage the successful renewal process of commercial accounts, as well as aid in efforts of customer success and retention activities.

In Short

• Support Egnyte’s volume segment of customers by responding to inbound inquiries related to renewals.
• Update quotes and documentation promptly as needed.
• Develop and implement strategies to enhance revenue retention.
• Maintain & manage territory level reporting.
• Coordinate a streamlined process for annual customer renewals.
• Collaborate cross-functionally with Sales, Customer Success, Sales Operations, and Finance.
• Keep all systems of record accurate and up to date.
• Retain at-risk customer renewals.
• Facilitate effective communication between customers and internal teams.
• Contribute to process improvements and knowledge base documentation.

Requirements

• 2+ years of experience in SaaS renewals, account management, or collections role.
• Demonstrated success in managing client interactions.
• Proficiency with tools like Salesforce, Zendesk, and Jira.
• Highly data-driven mindset and passion for analytics.
• A team player comfortable working independently.
• Ability to manage multiple accounts simultaneously.
• Excellent communication skills (writing, listening, phone).
• Bachelor’s degree or related experience.

Benefits

• Competitive salaries and comprehensive benefits.
• Flexible hours and generous time off.
• Paid holidays and sick time.
• 401(k) Retirement Plan.
• Health Savings Account with employer contribution.
• Paid Parental and Adoption Leave.
• Modern and collaborative offices.
• Gym, cell phone, and internet reimbursement.
• Access to well-being apps and Employee Assistance Program.
• Discounted pet insurance and other perks.