Order Management Analyst - Remote

Overview

The Order Management Analyst role at Egnyte involves supporting the Order-to-Cash team by identifying operational improvements and optimizing systems to enhance customer service and compliance.

In Short

• Review orders and contracts in Salesforce for compliance.
• Process and manage sales orders and contracts.
• Adapt to changes in processes and products.
• Manage inquiry queues for internal and external partners.
• Participate in month-end close and audits.
• Demonstrate strong multi-tasking and time management skills.
• Collaborate with various departments to resolve issues.
• Assist in process documentation and change initiatives.

Requirements

• Bachelor’s degree in accounting or finance.
• Willingness to work night shifts.
• Proficiency in Excel (Pivot tables, Look-Up formulas).
• Experience with NetSuite or similar ERP.
• Experience with Salesforce.
• Familiarity with customer service platforms like Zendesk.
• Strong verbal and written communication skills.

Benefits

• Competitive salaries.
• Medical insurance and healthcare benefits.
• Fully paid life insurance premiums.
• Flexible hours and paid time off.
• Mental wellness platform subscription.
• Gym reimbursement.
• Childcare reimbursement.
• Group term life insurance.