IT Tech Support - Tier 1 Analyst - Remote

Overview

The IT Tech Support - Tier 1 Analyst role focuses on providing superior support to end-users in a remote environment, ensuring a smooth IT experience.

In Short

• Provide high-quality customer desktop support.
• Assist with user end support for desktops, laptops, and printers.
• Handle application support and networking issues.
• Manage help desk ticketing systems.
• Communicate technical issues effectively to non-technical staff.
• Work with various operating systems including MacOS and Windows.
• Participate in a team-oriented environment.
• Opportunities for career growth and development.
• Receive training and certification support.
• Work in a fully remote setting.

Requirements

• High School diploma or equivalent (Degree preferred).
• 1-2 years of IT, Help Desk, or MSP experience.
• Excellent interpersonal and communication skills.
• Experience with help desk ticketing systems.
• Strong organizational and time management skills.
• Ability to work independently with limited supervision.
• A passion for IT.
• Knowledge of mobile device management platforms.
• Familiarity with ITIL is a plus.
• Competency certifications (Microsoft, VMWare) are a plus.

Benefits

• Health, dental, and vision insurance.
• 401K.
• Paid time off and holidays.
• Opportunities for career growth and development.
• Training and certification support.