IT Tech Support - Tier 1 Analyst - Remote

Overview

The Tier 1 Support Analyst is the first point of contact for clients, providing troubleshooting support across various IT areas and ensuring quality support for end users.

In Short

• First point of contact for clients
• Troubleshoot hardware, application, and networking issues
• Handle help desk tickets
• Provide support via phone, email, or ticketing system
• Assist with software installations and updates
• Manage support tickets in AutoTask system
• Escalate complex issues when necessary
• Maintain documentation of troubleshooting steps
• Contribute to internal knowledge base
• Maintain a positive attitude during client interactions

Requirements

• High School diploma or equivalent (Degree preferred)
• 1-2 years of IT, Help Desk, or MSP experience
• Certifications in O365 Fundamentals and Azure Fundamentals required
• Preferred: VMware Certified Associate and CompTIA A+
• Excellent inter-personal skills
• Experience with help desk ticketing systems
• Basic networking knowledge
• Experience with Office 365 administration and Azure AD
• Experience with VMWare

Benefits

• Health, dental, and vision insurance
• 401K with employer match
• Paid time off and holidays
• Opportunities for career growth
• Formal mentorship
• Training and certification support