IT Support Analyst - Remote

Overview

Finni Health is revolutionizing autism care through innovative technology. We're seeking a dynamic 1099 Contract IT Operations Support Analyst to join our growing team. You'll play a crucial role in maintaining our IT infrastructure and providing essential operational support to our remote team and clinics across the US.

In Short

• Serve as a day-to-day point of contact for practice owners.
• Respond to support tickets within defined SLAs.
• Configure and support corporate services.
• Manage user accounts and IT asset inventory.
• Handle administrative tasks and logistical coordination.
• Work closely with operations and other teams.
• Support vendor escalations and technology-related projects.

Requirements

• 3-5 years of IT Support experience.
• Proficient in troubleshooting hardware, software, and network issues.
• Skilled in utilizing helpdesk software.
• Experience in deploying and supporting cloud applications.
• Strong documentation and performance monitoring skills.
• Effective communicator and problem-solver.
• Must have access to reliable internet and own device.

Benefits

• Opportunity to work in a growing company.
• Flexible working hours.
• Remote work environment.