Tier 1 Epic and Technical Support Analyst - Remote

Overview

Med Tech Solutions (MTS) is a leading healthcare Cloud computing company focused on reducing the complexity of IT. We work exclusively with healthcare organizations across the United States, providing simple and cost-effective HIT and Cloud solutions.

In Short

• MTS is seeking a Technical Support Analyst with EPIC support experience.
• The main goal is to resolve Epic and technical support issues on the first call.
• This position is currently remote.
• Provide level 1 & 2 remote Epic and technical support.
• Evaluate incoming tickets and escalate as needed.
• Maintain professional communications with customers.
• Adhere to IT change control policies and procedures.
• Comply with HIPAA and Cybersecurity Frameworks guidelines.

Requirements

• Strong customer service skills and call center experience.
• Excellent communication and written skills.
• Working knowledge of Windows and Microsoft applications.
• Industry Certifications preferred.
• 2 or more years of related experience.
• Healthcare experience preferred.

Benefits

• Opportunity to work in a leading healthcare IT company.
• Remote work flexibility.
• Professional development opportunities.