Manager, Client Loyalty - Remote

Overview

The Manager, Client Loyalty at Edelman Financial Engines will design and execute a new client loyalty strategy aimed at enhancing customer engagement, satisfaction, and retention.

In Short

• Lead the development of a new client loyalty program.
• Drive loyalty program strategy through a phased implementation.
• Collaborate with various teams to understand functional and legal limitations.
• Refine loyalty program design based on research and customer feedback.
• Analyze program performance and customer demographics.
• Maintain accountability to business metrics like retention rates and NPS.

Requirements

• 7+ years of progressive marketing experience.
• Experience with B2C loyalty programs.
• Ability to work cross-functionally.
• Strategic problem solver with analytical thinking.
• Deep understanding of consumer behavior.
• Excellent communication skills.
• Strong problem-solving skills.
• Self-starter in fast-paced environments.

Benefits

• Competitive salary based on experience.
• Discretionary bonuses.
• Health, dental, and wellness plans.
• 401(k) contributions.