Implementation Specialist - Remote

Overview

The Implementation Specialist will play a key role in onboarding new customers and helping them successfully implement the ECP software to meet their clinical, operational, and business needs.

In Short

• Lead project management, system setup, and user training.
• Handle and resolve issues as they arise.
• Proactively identify and address potential churn risks.
• Drive rapid and successful system adoption.
• Provide expert product and service guidance to customers.
• Maintain accurate and up-to-date customer records in the CRM.
• Leverage CRM project management tools to track key project milestones.
• Generate product & service reports by analyzing customer data.
• Collaborate with team members to achieve collective goals.
• Serve as an advocate for customers' needs.

Requirements

• Experience in project management and customer service.
• Strong communication skills.
• Ability to analyze data and provide actionable insights.
• Familiarity with CRM tools.
• Experience in SaaS environments is a plus.

Benefits

• Opportunity to work with a market-leading SaaS solution.
• Collaborative team environment.
• Professional development opportunities.
• Flexible working arrangements.